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Posted on April 10, 2020

SpeechLive gives Wallace Quinn, solicitors and estate agents, the flexibility and accessibility to work anywhere

Challenge

To enable the firm’s team to record and manage dictation files anywhere.

Solution

Introducing Philips SpeechLive made the firm’s dictation system more flexible and accessible.

Results

“Introducing the SpeechLive system coincided with the coronavirus pandemic and, as well as fitting in perfectly with home working, the system gives us the flexibility and accessibility we need to provide an efficient service to our clients. I would highly recommend this system.”
Mark McBride, Wallace Quinn

Background

Wallace Quinn is a firm of solicitors and estate agents serving businesses and individuals from its offices in Glasgow and Livingston. It has built a strong reputation as a provider of quality service and a prestige level of care to clients.

The firm generates a large quantity of typed correspondence on a daily basis and needed to enhance the efficiency of its digital dictation system, particularly for remote working and holiday cover.

Cloud-based efficiency

Voice Technologies provided a Philips SpeechLive solution which is cloud-based (no software required), enabling the firm’s fee-earners to log in to their SpeechLive account, dictate and manage dictation files remotely. The team can record and access their dictations via their web browser on any device with most opting to use the smartphone app.

No time is lost in generating documents as typists can access, playback and transcribe recordings from anywhere. Dictation files can be assigned a status so the typists can prioritise accordingly.

The system enables a completely remote workflow solution, maximising the firm’s billable time and enhancing customer service by streamlining efficiency.

In addition to the system itself, Voice Technologies provided expert installation and training.

Security built-in

The firm deals with highly confidential documents so security was paramount when selecting a system. SpeechLive guarantees the highest levels of file protection to keep confidential data safe from unauthorised access.

SpeechLive features: