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Posted on June 13, 2017

New managerial role for Stephen Pollock reflects growth in speech recognition services

Speech recognition is a significant growth area for Voice Technologies. Increasing familiarity with the technology together with improvements in hardware and software and the time savings it can bring have seen revenue from our speech recognition services grow by over 30% in the last twelve months. As a result, we have appointed our technical support engineer, Stephen Pollock, to a newly created managerial role to oversee speech recognition projects. Stephen explains how speech recognition is a powerful tool in the drive for speed and productivity when it comes to documentation.

Stephen explains, "Speech recognition is becoming more widely accepted in everyday life thanks to technology such as Apple’s Siri and Amazon’s Echo. Software accuracy has improved in leaps and bounds and in terms of hardware, there is a move to cloud-based systems. These factors are leading to increased demand, as is the move away from secretarial support. Even where secretarial support exists, clients need to free up resources for secretarial rather than typist tasks.

"My new role enables us to respond to this increasing demand by being more focussed on how we specify, plan and deliver speech recognition systems. For instance, pilot projects are now managed centrally and I ensure that everyone has visibility of everything that’s going on. This can be something as simple as shared project tracking in Sharepoint that ensure projects are on target. I also oversee communications with clients and their feedback tells us that what differentiates us from the competition is the way we guide them through what is, for the majority, a new experience. By thoroughly understanding their business drivers and their existing technology, we are in the best position to help them maximise the benefits of introducing speech recognition and minimise interruptions to workflows.

"Many clients are interested in finding out how speech recognition can augment the digital dictation systems they already buy from us. Combined with digital dictation, speech recognition is a great option for clients looking to make better use of their infrastructure and resources, and improve their service. As experts in both areas, we can help clients decide on the solution that’s appropriate for their workflows and budget.

"We work with large organisations, implementing speech recognition systems for over 30 users, as well as with smaller teams with a handful of users. Some clients have reported correspondence turnaround times dropping significantly compared to using digital dictation alone.

"Looking ahead, we’ll be moving to larger installs. In fact, Voice Technologies will be one of the first in the UK to offer cloud-based large scale network solutions. These installs are set to be swifter and more efficient than systems deployed on an individual PC-by-PC basis. With all the heavy lifting being done on a server, thin client hardware can be used, leading to better security, lower initial investment and reduced operating costs.

"We work with technology pioneers, such as Nuance, makers of Dragon, whose voice recognition systems offer optimum accuracy. We select the best software for each client’s needs; Dragon Medical Practice Edition for instance is specifically designed for those working in the healthcare sector and supports more than 60 specialised medical vocabularies. For customers whose needs aren’t met with an out-of-the-box application, our in-house experts customise where necessary. 

"My appointment to this new role is a good example of Voice Technologies’ approach – not only in its customer focus, but also to the professional development of its people. It’s a great time to be involved in what is a rapidly evolving technology."

More about Voice Technologies’ speech recognition services >

Stephen Pollock, Technical Project Lead.