Eleven contracts delivered in three months
The summer may not have brought much sunshine but it was one of the most productive so far at Voice Technologies with 11 contracts being awarded and delivered within three months.
All 11 customers had two things in common – they wanted a digital dictation system that would improve productivity and reduce costs, and they wanted it fast.
Voice Technologies’ ability to deliver end-to-end service quickly and reliably was therefore key to being awarded the contracts, eight of which were from organisations in the medical sector (Carolside Medical Practice, Clydebank Health Centre, Clydeview Medical Practice, NHS Tayside, Red Wing Practice, South Skye Practice, The Kelburn Practice, Wick Medical Centre), and three from the legal sector (MacFarlane Young Ltd., Moss & Kelly Solicitors, and Sheehan Kesley Oswald).
These fast-turnaround contracts saw Voice Technologies installing a mix of new and upgraded digital dictation systems to suit each customer’s unique requirements. Most required state-of-the-art digital dictation devices and software, and some opted for transcription bundles. They have all reported a significant improvement in the sound quality of dictations which in turn speeds up the whole document workflow.
Nine of the 11 organisations replaced their outdated analogue system with a digital dictation system. A successful move from analogue to digital largely depends on user confidence and competence so Voice Technologies’ end-to-end service includes on-site installation and training. The company’s commitment to high standards of customer service is not lip service – staff queries during the bedding-in phase were dealt with on a one-to-one or group basis by phone, email and in person.
Two of the organisations opted for mobile dictation licences, giving their staff additional flexibility to create and edit dictations and approve transcriptions while off-site. These customers have reported particularly high productivity and efficiency gains.
One organisation, NHS Tayside, required specific features which the Voice Technologies team is well used to accommodating; dictation devices with integrated barcode scanners to scan Community Health Index (CHI) numbers, and WinScribe (workflow solution) to improve the document production process.
Ongoing support is important to all 11 customers and they have the reassurance that comes from immediate access to Voice Technologies’ in-house service desk team, who quickly diagnose and resolve issues.
James McPherson, CEO, commented: “Rapid deployment is important to the majority of our customers but, equally, they want guidance as to the best solution for their requirements as well as ongoing support in terms of training, software and hardware. While these eleven contracts and many others are turned-around quickly, our business relationships are founded on a long-term commitment to improving efficiency and reducing costs for our customers and we never lose sight of that.”
Voice Technologies employs over 30 people based in Paisley and Sheffield in the UK. We provide information and mobile workflow, speech recognition and digital dictation applications that help organisations to reduce the time and cost of producing correspondence.