Making a “dramatic difference” is how Ray Skinner of leading north east solicitors TBI describes the impact of Voice Technologies stepping into support their Winscribe digital dictation system.
When they first used Winscribe two years ago, they weren’t certain of the benefits it held over tapes. Now, with Voice Technologies on hand to support and advise them, they can reap the benefits of a centralised digital dictation system. No longer having to worry about jammed tapes, Ray expresses confidence over the ease with which accidentally deleted recordings can be recovered through Winscribe’s administration system.
The Stockton office is now taking advantage of the centralised, streamlined pool of dictations and the prioritisation capabilities that presents. And, if staff are absent, the workload is completely unaffected, as all data is still accessible.
With the help of Voice Technologies, Ray is now confident that they can extend the system for use across all the company’s sites, as the Winscribe distributed model allows multiple sites to access the same pool of recordings. With this support, Tilly Baillie Irvine will make significant time savings and gains over previous systems.