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Posted & filed under Case Studies, Dictation, Healthcare.

“Combining Speech Recognition into our reporting process meant that the report was dictated and finished in one session.”

Dr Roderick Campbell, Consultant Pathologist, NHS Lanarkshire

Background

Monklands Hospital in Airdrie, is one of three of NHS Lanarkshire’s hospital sites. In addition to a 24-hour A&E department, the hospital has a range of specialist services including Lanarkshire’s renal unit and ENT and Dermatology services and also accommodates local residents with its 535 inpatient beds.  NHS Lanarkshire employs 14 Consultant Pathologists across three hospitals and handles approximately 1,869 tissue blocks each week and of these 661 reports are requested.

The Problem

Pathologists at NHS Lanarkshire operate across three sites and have a pool of secretaries who normally type reports for the consultants into the text fields in TrakCare, their Laboratory system. Sending files for transcription added additional routing and time tier to the report production process and resulted in inevitable delays for patients and for their treatment to begin. The department needed a solution to reduce the number of steps involved in creating reports and also to decrease the secretarial typing burden. It was also critical that any solution was acceptable to users by being easy to use and reliable.

The Solution

The Pathology department had an existing digital dictating system installed by Voice Technologies and so it was easy to convey the advantages that Speech Recognition could bring to the departments productivity.  As a result, the new system enables consultants to dictate reports directly into the compatible component of the Laboratory computer system, TrakCare. The report can then be directly authorized by the consultant immediately removing the need to send it to clerical staff for typing.  The result Is a simpler procedure overall with greater efficiency and the ability to produce reports quickly when required, above all we have seen a reduction in secretarial typing burden.
A recent re-organisation project included the review of clerical working practices with the objective to simplify the report generation process by decreasing the number of steps involved in generating typed correspondence and in doing so freeing the transcription team to provide wider support to Clinicians and to other reporting functions of the Department.
“Combining Speech Recognition into our reporting process meant that the report was dictated and finished in one session.”
Dr Roderick Campbell, Consultant Pathologist, NHS Lanarkshire

Benefits

The implementation of speech recognition at NHS Lanarkshire’s has been a success from day one and has relieved the pressure on the digital dictation system and the department as a whole. For both parties, the most important outcome is that patient care has been improved. Ensuring that reports are turned around more quickly means that patients who need treatment can start earlier. In addition, secretarial resources can now be used to provide wider support for consultants.  An added benefit is that the Department’s digital dictation and transcription system can now be used to provide even faster support to Clinicians for gross specimen, Post Mortem and departmental administration.