Staff in the Histopathology Laboratories at Wishaw General and Monklands Hospitals in Lanarkshire are reaping the benefits of a new digital dictation system from Voice Technologies.
Despite all the efforts of the secretarial staff using the old system, workflow and prioritisation were difficult to manage with increasing workloads and new target turnarounds for patients’ treatment.
Yet within a month of the new system’s installation, turnaround times had greatly improved and staff pressures were alleviated.
Elaine Gilmour, PA to the Clinical Director of Laboratories, said: “Our secretaries love the new system. They’re delighted that they can spend their time more productively, rather than trawling through the old fashioned analogue tapes.”
NHS Lanarkshire is no stranger to WinScribe. The Radiology departments across three sites have been using the system installed by Voice Technologies since 2001.
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Since becoming the approved supplier of the NHS in Scotland in April, Voice Technologies has deployed WinScribe to 2,000 users.
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